Policies 

1. Purpose of the Policy  
    This Nonrefundable Policy outlines the terms and conditions under which     

     payments made to Micro Interlock Academy are considered nonrefundable. This

     policy aims to provide clarity and transparency for all participants regarding

     financial commitments.

2. Applicability  

     This policy applies to all training courses, workshops, and programs offered by

     Micro Interlock Academy.

3. Payment Terms 

     All fees for training sessions must be paid in full at the time of registration.

     Payments are accepted via credit card, debit card, or other approved payment

     methods.

4. Nonrefundable Clause  

     All payments made towards training courses are nonrefundable. This includes,

     but is not limited to, registration fees, tuition fees, and materials fees.

     In the event of a cancellation by the participant, no refunds will be issued.

5. Exceptions  

     In certain circumstances, such as a documented medical emergency or other

     significant circumstances, participants may request a transfer to another training

     session. Approval of such requests will be at the discretion of Micro Interlock

     Academy administration.

     Requests for transfers must be submitted in writing and accompanied by

     appropriate documentation.

6. No Show Policy  

     Participants who fail to attend a scheduled training session without prior

     notification will forfeit their payment and will not be eligible for a refund or

     transfer.

7. Changes to the Training Schedule  

     Micro Interlock Academy reserves the right to change the date, time, or location

     of training sessions. In such cases, participants will be notified in advance.

     If a session is canceled by Micro Interlock Academy, participants will have the

     option to transfer their registration to a future session or receive a full refund.

8. Acknowledgment of Policy  

     By registering for a training program at Micro Interlock Academy, participants

     acknowledge that they have read, understood, and agree to abide by this

     Nonrefundable Policy.

9. Contact Information  

     For any questions or concerns regarding this policy, participants may contact

     Micro Interlock Academy at [insert contact details].

 

     This Nonrefundable Policy is effective as of July 1st 2025.

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Complaints Policy 

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1. INTRODUCTION

   Micro Interlock Academy is committed to providing a high-quality educational

   experience for all students, staff, and stakeholders. We recognise that, on

   occasion, individuals may feel dissatisfied with some aspect of our service. This

   Complaints Policy and Procedure sets out how concerns and complaints can be

   raised, managed, and resolved in accordance with UK laws and regulations,

   including the Education Act 2002, the Children Act 1989, and the Equality Act

   2010.

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2. AIM AND OBJECTIVES

• To provide a clear, transparent, and fair process for handling complaints.

• To resolve complaints promptly at the appropriate level.

• To promote a culture of listening, respect, and improvement.

• To ensure compliance with relevant UK legislation and regulatory requirements.

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3. SCOPE

 

   This policy applies to complaints from students, parents, staff, and other

   stakeholders about any aspect of the Academy’s services, facilities, staff conduct,

   or administration. It does not cover appeals against academic decisions,

   safeguarding concerns (which have separate procedures), or matters subject to

   legal proceedings.

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4. DEFINITION OF COMPLAINT 

    A complaint is an expression of dissatisfaction about the Academy’s action, lack        of action, or the standard of service provided, which requires a response or       

    resolution.

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5. PRINCIPALS 

• Complaints will be dealt with in a timely, confidential, and non-discriminatory manner.

• All parties will be treated with respect and fairness.

• No complainant will be disadvantaged for raising a complaint.

• Complaints will be investigated impartially and thoroughly.

• Outcomes will be communicated clearly.

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6. COMPLAINTS PROCEDURE

     6.1 Stage 1: Informal Resolution

     Most complaints can be resolved informally by speaking directly with the                       relevant staff member or department. We encourage individuals to raise                       concerns as soon as possible to allow prompt resolution.

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     6.2 Stage 2: Formal Complaint

     If the complaint cannot be resolved informally, it should be submitted in writing          online using the Micro Interlock Academy Complaints Form                                                  www.microinterlock.com or email jusu.naturally@gmail.com .

     The Complaints Officer will acknowledge receipt within 5 working days.

• The complaint will be investigated within 15 working days.

• The complainant will receive a written response detailing the outcome and any actions taken.

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     6.3 Stage 3: Appeal

     If unsatisfied with the outcome, the complainant may appeal in writing to the         

     Academy within 10 working days of receiving the response. The Principal

     (Fenella Longmore) will review the case and provide a final decision within 20       

      working days.

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7. CONFIDENTIALITY AND DATA PROTECTION

     All complaints will be handled in accordance with the Data Protection Act 2018           and UK GDPR. Information will be disclosed only to those involved in the       

     investigation and resolution of the complaint.

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8. MONITORING AND REVIEW

The Academy will record, monitor, and review complaints annually to ensure continuous improvement and compliance with UK regulations.